Terms & Conditions
Effective Date: 20 August 2026
Last Updated: 20 August 2026
Welcome to Zigbo. These Terms & Conditions govern your access to and use of the Zigbo website and your purchase of products from us.
By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions.
1. About Zigbo
Business Name: Zigbo
Address: 22 D-3, Umarwada Tenament, Ring Road, Surat, Gujarat, India
Email: hello@zigbo.in
Phone: 8155000054
GST Registered: Yes
Zigbo is an Indian children’s learning and educational products brand offering products such as wooden learning toys, flash cards, activity products and other children’s products.
2. Website Use
Users must provide accurate information, use the website lawfully, avoid fraudulent activity and must not interfere with or misuse Zigbo’s website or systems.
Website content may not be copied or commercially exploited without prior written permission.
3. Products
We make reasonable efforts to display accurate product descriptions, images, dimensions, colours and specifications.
Product colours and natural wooden materials may vary slightly. Product-page information should be treated as the primary source for product-specific details.
4. Child Safety
Customers should check the recommended age, instructions and safety information before allowing a child to use a product.
Parents or guardians are responsible for appropriate supervision.
5. Prices
All prices are displayed in Indian Rupees (₹).
Prices may change without prior notice. Applicable taxes and delivery charges will be displayed during purchase.
6. Orders
Zigbo may cancel or refuse an order because of:
- Product unavailability
- Incorrect pricing or product information
- Incorrect customer information
- Suspected fraud
- Delivery restrictions
- Technical errors
- Other legitimate operational reasons
7. Payment
Available payment methods may include:
- Credit/debit cards
- UPI
- Net banking
- Other online payment methods
- Cash on Delivery
Repeated refusal of COD orders may result in COD restrictions.
8. Order Cancellation
Customers may request cancellation before dispatch.
Once an order has been dispatched, cancellation may no longer be possible and the applicable Returns & Refunds Policy will apply.
9. Shipping
Zigbo currently ships within India only.
For full shipping charges, dispatch times and delivery conditions, refer to our Shipping & Delivery Policy.
10. Returns and Refunds
Eligible products have a 7-day return/replacement window subject to policy conditions.
For full eligibility, exclusions, replacement procedures and refund information, refer to our Returns, Replacement & Refund Policy.
11. Intellectual Property
Zigbo’s brand identity, logos, photographs, graphics, illustrations, videos, product descriptions, website design and original artwork are owned by or licensed to Zigbo.
Unauthorized commercial use is prohibited.
12. Third-Party Services
Zigbo may use third-party services for payments, logistics, hosting, analytics, communication and support.
13. Website Availability
We do not guarantee uninterrupted or error-free website availability.
Maintenance, technical issues, updates or circumstances beyond our control may temporarily affect the website.
14. Fraudulent or Abusive Activity
Zigbo may investigate fraudulent activity, payment abuse, false claims, promotional abuse, repeated COD refusal or misuse of return policies.
15. Limitation of Liability
To the maximum extent permitted by law, Zigbo will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
Nothing in these terms limits rights that cannot legally be excluded under applicable law.
16. Privacy
Personal information may be processed for orders, payments, shipping, customer support and legal requirements.
For complete details, refer to our Privacy Policy.
17. Changes to Terms
These Terms & Conditions may be updated from time to time. The latest version will be published with an updated date.
18. Governing Law
These terms are governed by applicable Indian laws.
Subject to applicable consumer laws, relevant disputes will be subject to courts and legal authorities having jurisdiction in Surat, Gujarat.
19. Customer Support
Zigbo
22 D-3, Umarwada Tenament, Ring Road, Surat, Gujarat, India
Email: hello@zigbo.in
Phone: 8155000054