Privacy Policy
Effective Date: 20 August 2026
Last Updated: 20 August 2026
Zigbo respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you use the Zigbo website, create an account, place an order, contact us, or otherwise interact with our services, and how that information may be used, shared and protected.
1. About Zigbo
Business Name: Zigbo
Business Address: 22 D-3, Umarwada Tenament, Ring Road, Surat, Gujarat, India
Email: hello@zigbo.in
Phone: 8155000054
GST Registered: Yes
Zigbo is an Indian children’s learning and educational products brand offering products such as wooden learning toys, flash cards, activity products and other products designed for children.
2. Information We May Collect
Depending on how you use the website, we may collect information such as:
- Full name
- Email address
- Mobile/phone number
- Billing address
- Shipping/delivery address
- PIN code, city and state
- Account login and account-related information
- Order details and purchase history
- Product, quantity and order-value information
- Payment status, transaction reference or payment method information provided to us by the payment service provider
- Customer-support messages and other information you choose to provide when contacting us
- Return, replacement or refund-related information
- Technical information such as IP address, browser/device information, session information and website activity where generated by the website, hosting environment or security systems
We ask that you provide accurate and current information when placing an order or creating an account.
3. Payment Information
Online payments may be processed by the payment gateway or payment service displayed at checkout.
Payment providers may collect and process card, UPI, net-banking or other payment credentials directly under their own terms and privacy practices.
Zigbo may receive information such as payment status, transaction reference, payment method and other details required to confirm or manage an order. Zigbo does not need to receive or store your complete card or UPI authentication credentials in order to process an order through a third-party payment gateway.
Cash on Delivery may also be available for eligible orders.
4. How We Use Personal Information
We may use personal information for purposes including:
- Creating and managing customer accounts
- Processing and confirming orders
- Processing or verifying payments
- Delivering products
- Providing shipment or order updates
- Providing customer support
- Handling cancellations, returns, replacements and refunds
- Detecting or preventing fraudulent, abusive or unauthorized transactions
- Maintaining website security
- Keeping business, accounting, tax and transaction records
- Complying with applicable legal or regulatory requirements
- Communicating important information relating to an order or service requested by you
We do not use personal information for purposes unrelated to our services without an appropriate basis or, where required, your permission.
5. Shipping and Logistics
To deliver an order, relevant information may be shared with shipping, courier, fulfilment or logistics providers.
This may include:
- Customer name
- Delivery address
- PIN code
- Mobile number
- Order/shipment details necessary for delivery
Courier and logistics providers may process this information according to their own privacy practices and applicable law.
6. PIN-Code Address Autofill
The Zigbo checkout may provide a PIN-code lookup or address-autofill feature.
When this feature is used, the entered PIN code may be sent to a third-party postal/PIN-code lookup service solely to retrieve information such as the corresponding city and state.
You may still be required to review and confirm your complete delivery address before placing an order.
7. Cookies and Similar Technologies
The Zigbo website may use cookies and similar technologies that are necessary for website functionality, including:
- Shopping-cart operation
- Checkout sessions
- Customer login/account sessions
- Remembering selected website preferences
- Security and fraud-prevention functions
Some third-party services used for payments, hosting or other website functions may also use their own cookies or similar technologies according to their own policies.
8. Customer Accounts
If you create an account, we may retain account information so that you can access relevant account features and order information.
You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been accessed without authorization.
9. Customer Support and Communications
If you contact Zigbo by email, phone, website form, WhatsApp or another available communication channel, we may retain the information you provide in order to respond to your request, resolve an issue or maintain relevant customer-service records.
Order-related communications may include confirmations, payment information, shipping updates, delivery updates, cancellation information, return/replacement information and other service messages.
10. Returns, Replacements and Refunds
When you request a return, replacement or refund, we may collect and process information including:
- Order number
- Customer name and contact details
- Product information
- Date of delivery
- Description of the issue
- Photographs or videos provided for verification
- Bank, UPI or other payment details required to process an approved COD refund
This information is used to review and process the request and to prevent fraudulent or abusive claims.
11. Information Sharing
We may share personal information only where reasonably necessary with service providers or other parties involved in providing or protecting our services, including:
- Payment processors
- Shipping, courier and logistics providers
- Website hosting and technical-service providers
- Communication providers
- Customer-support service providers
- Professional advisers where reasonably necessary
- Government, regulatory, law-enforcement or legal authorities where disclosure is required or permitted by applicable law
We do not sell personal information to third parties.
12. Data Retention
We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing and supporting orders
- Maintaining transaction and accounting records
- Handling returns, refunds and customer-support requests
- Preventing fraud or abuse
- Meeting tax, legal, regulatory and record-keeping requirements
- Resolving disputes
Retention periods may vary depending on the type of information and the reason it is required.
13. Data Security
Zigbo takes reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, misuse, loss or disclosure.
However, no internet transmission, website, storage system or electronic communication method can be guaranteed to be completely secure.
14. Children’s Privacy
Zigbo sells products intended for children, but purchases and website transactions are intended to be carried out by parents, guardians or other adults.
We do not knowingly seek to collect personal information directly from children who are not legally able to provide such information or consent under applicable law.
If you believe a child has provided personal information to Zigbo inappropriately, please contact us so that we can review the matter.
15. Product Reviews or Public Content
If the website allows you to submit a product review or other public content, information you choose to publish may be visible to other website visitors.
Please do not include sensitive or unnecessary personal information in public reviews or other public-facing content.
16. Third-Party Websites and Services
The Zigbo website may link to or use services operated by third parties.
Third-party websites and services have their own privacy policies and practices. Zigbo is not responsible for the independent privacy practices of those third parties except to the extent required by applicable law.
17. Your Requests and Choices
Subject to applicable law and reasonable verification of your identity, you may contact Zigbo to request assistance with matters such as:
- Correcting inaccurate personal information
- Updating account or contact information
- Requesting information about personal information associated with your account or orders
- Requesting deletion or restriction of information where applicable
- Raising a privacy-related concern or complaint
Certain information may need to be retained where required for orders, accounting, taxation, fraud prevention, legal obligations or dispute resolution.
18. Changes to This Privacy Policy
Zigbo may update this Privacy Policy from time to time.
Any updated version will be published on the website with a revised Last Updated date.
19. Privacy and Grievance Contact
For privacy-related questions, requests or complaints, contact:
Zigbo
22 D-3, Umarwada Tenament, Ring Road, Surat, Gujarat, India
Email: hello@zigbo.in
Phone: 8155000054
We aim to acknowledge and address privacy-related concerns within the time required under applicable law.
Last Updated: 20 August 2026