Returns, Replacement & Refund Policy
Effective Date: 20 August 2026
Last Updated: 20 August 2026
This policy explains eligibility and procedures for returns, replacements and refunds.
1. Return / Replacement Window
Eligible products may be returned or considered for replacement within 7 days from delivery.
Requests should be submitted within this 7-day period.
2. Eligible Cases
A return or replacement may be requested if you receive:
- Damaged product
- Defective product
- Wrong product
- Missing components
- Product materially different from what was ordered
- Manufacturing defect
3. Change-of-Mind Returns
Zigbo does not generally accept returns because a customer:
- Changed their mind
- No longer wants the product
- Ordered the wrong product
- Does not like the product after receiving it
Applicable statutory consumer rights remain unaffected.
4. Damaged Products
For damage claims:
- Photograph the outer packaging.
- Photograph the shipping label.
- Photograph the product and damage.
- Contact Zigbo within 7 days.
An unboxing video is strongly recommended but not mandatory.
5. Wrong Product
Provide:
- Order number
- Photograph of product received
- Shipping-label photograph where available
- Other information reasonably requested
After verification, Zigbo may arrange a replacement or applicable refund.
6. Missing Parts
If a component mentioned as included is missing, contact us within 7 days.
Where possible, Zigbo may first provide the missing component.
7. Defective Products
For verified manufacturing defects, Zigbo may provide:
- Product replacement
- Component replacement
- Refund where appropriate
8. Return Condition
Approved returns should, as far as reasonably possible, include:
- Original product
- Original packaging
- Components/accessories
- Manuals/cards/materials
- Product without customer-caused damage
9. Quality Check
Returned items may be inspected before a replacement or refund is approved.
Submitting a request does not automatically mean approval.
10. Replacement
Replacement depends on product availability.
If the same product is unavailable, Zigbo may offer an alternative with customer agreement or an eligible refund.
11. Return Shipping
Where the return is approved because the product was damaged, defective, wrong or missing required components, Zigbo will arrange or bear the applicable return/replacement shipping cost.
Customers should not independently ship products back before receiving instructions.
12. Refunds
Refunds may apply where:
- Replacement is unavailable
- Zigbo approves the refund
- Zigbo cancels a prepaid order
- Applicable law requires a refund
13. COD Refunds
For COD orders, Zigbo may request bank, UPI or other appropriate payment details for an approved refund.
14. Refund Processing Time
After the applicable verification/quality check, Zigbo aims to initiate approved refunds within 5–7 business days.
The time for the amount to appear in the customer’s account depends on the payment gateway, bank or financial institution.
15. Promotional Products & Bundles
Returns involving bundles or promotional packages may require the entire bundle to be returned.
Refund calculations may be based on the actual amount paid after discounts.
16. Customer-Caused Damage
Returns/replacements may not be approved for damage resulting from:
- Misuse
- Accidental damage
- Improper handling
- Modification
- Use contrary to instructions
- Normal wear and tear
17. How to Request Return / Replacement / Refund
Contact:
Email: hello@zigbo.in
Phone: 8155000054
Include:
- Order number
- Customer name
- Product name
- Delivery date
- Description of issue
- Relevant photographs
An unboxing video is recommended but not mandatory.