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Frequently Asked Questions

1. What is Zigbo?

Zigbo is an Indian children’s learning and educational products brand offering products such as wooden learning toys, flash cards, activity products and other products designed for children.

2. Where does Zigbo deliver?

Zigbo currently delivers within India only.

International shipping is not currently available.

3. Is shipping free?

Free shipping is available on orders of ₹499 or above.

For orders below ₹499, applicable shipping charges are displayed at checkout before the order is placed.

4. How long does dispatch take?

Zigbo aims to dispatch orders within 1–3 business days.

Dispatch may take longer during festivals, sales, holidays or other high-demand periods.

5. How long does delivery take after dispatch?

Delivery is generally expected within 3–7 business days after dispatch, depending on the destination PIN code and courier serviceability.

Remote locations or areas with limited courier connectivity may require additional time.

6. Can I track my order?

Once an order has been dispatched, tracking information may be provided through email, SMS, WhatsApp or another available communication channel.

Tracking information may take some time to become active after the shipment is handed over to the courier.

7. Is Cash on Delivery available?

Cash on Delivery may be available for eligible orders and PIN codes.

COD availability may depend on factors such as delivery location, order value, product availability, courier serviceability and previous order history.

8. Which online payment methods are available?

Available payment methods may include:

  • Credit and debit cards
  • UPI
  • Net banking
  • Other online payment methods displayed at checkout
  • Cash on Delivery where eligible

Available payment methods may change from time to time.

9. Can I cancel my order?

You may request cancellation before your order has been dispatched.

Once an order has been dispatched or handed over for shipment, cancellation may no longer be possible.

10. What is Zigbo’s return or replacement window?

Eligible products may be returned or considered for replacement within 7 days from the date of delivery, subject to the Returns, Replacement & Refund Policy.

11. When can I request a return or replacement?

A request may be raised for eligible cases such as:

  • Damaged product
  • Defective product
  • Wrong product
  • Missing components or parts
  • Product materially different from what was ordered
  • Manufacturing defect

12. Can I return a product if I change my mind?

Zigbo does not generally accept returns simply because a customer changed their mind, no longer wants the product, ordered the wrong product or does not like the product after receiving it.

Applicable consumer rights under law remain unaffected.

13. Is an unboxing video compulsory?

An unboxing video is strongly recommended for damaged, incorrect or missing-item claims, but it is not mandatory.

Clear photographs may be required for verification.

14. How are approved refunds processed?

After the applicable verification or quality check, Zigbo aims to initiate approved refunds within 5–7 business days.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway or other financial institution.

15. How are refunds handled for COD orders?

For an approved COD refund, Zigbo may request bank account, UPI or other appropriate payment details required to process the refund.

16. Can I change my delivery address after ordering?

Contact Zigbo as soon as possible if you need to correct your delivery address.

An address change may be possible only if the order has not yet been dispatched.

17. What should I do if tracking says delivered but I have not received the order?

Contact Zigbo as soon as possible.

You may also check with family members, building security, reception, neighbours or anyone else who may have accepted the shipment on your behalf.

Zigbo may investigate the matter with the courier partner.

18. What should I do if my product arrives damaged?

Take clear photographs of:

  • Outer packaging
  • Shipping label
  • Product
  • Damage

Then contact Zigbo within 7 days of delivery.

19. How do I contact Zigbo?

Email: hello@zigbo.in

Phone: 8155000054

For order-related queries, keep your order number available when contacting support.

20. Where can I read Zigbo’s complete policies?

Please refer to: